just disappointment followed by more disappointment.
At check in they tried to switch the reserved room for a lower tier and offer me the reserved room for an additional cost.
The room itself was outdated, but if clean would have been fine. Unfortunately it was pretty dirty and clear that the staff did very little outside of making the bed. Our daily housekeeping did no more, we had to provide images of dirty used mugs to the front desk to prove this and then, they only addressed that one concern while the bathroom was still dirty.
The lobby is a cloud of cigarette smoke as you enter. The attached casino has no barrier and all the smoke just vents to the lobby and seeps into the rooms. Then there is the service. Most things we had to ask twice for and get an attitude whenever requesting something.
Having this list d as a ‘5 star’ hotel is a joke. I’m not sure what certification signs off on hotel star ratings, but clearly this was awarded due to some type of corruption.
At best, this could receive ‘3 star’ rating in USA, but perhaps the standards are much lower here?
I will add some images of the moldy ceilings that have been there for a while, which the smell is likely masked by the cigarette smoke, but the health impacts are certainly not.
For my sanity I did a walkthrough of the Meridien next door, and was floored by how much nicer, cleaner and better it was. Do yourself a favor and stay there or the Sheraton instead. No matter the price, I would not stay in this
