We only stayed in this hotel for 2 hours before checking out and staying in another hotel nearby. The rooms were filthy with cobwebs and were in serious need to maintenance. The windows were rotting and covered in moss, there were dirty cup stains that had not been cleaned up. We were unable to unpack as no drawers, only 3 coathangers in the wardrobe, but there was a massive chunk taken out of the wall and dust all over the wardrobe so would not out our clothes in there. Carpets were filthy so could not take our shoes off in the room. Staircases to get to our rooms were unsafe and too narrow, especially where trying to navigate with suitcases - very unsafe and could not hold onto bannister as looked like it had not been cleaned for years! The room was so small we could almost touch either side with our arms out and the bed was up against the wall, so if I needed to get up during the night, I would have had to climb over my husband! This was supposed to be a 5th wedding anniversary treat, but left us feeling very disappointed. We booked into a Holiday Inn nearby and had a lovely, clean 3 nights that we should have had here. They are now refusing to refund us our money for the 3 nights so have escalated the complaint with Hotels.com to get us a full refund as this hotel is not a 4 star, I would give it 2 at the most. PS the air conditioning unit was a fan that was left in the wardrobe!!!