The Highfield

We booked a spa hotel because we wanted to relax after work have a swim sauna and steam. However this was not a SPA hotel the swimming pool heating was not working and the pool was closed. The Sauna was cold and the Steam room cold. Closes at 8pm and opens at 8am but no one told us these important things either. We asked the hotel for a refund that would enable us to pay for a spa evening elsewhere. The management said they would be in touch and still a week later we have not heard from them by email or by phone. A total lack of integrity. We booked a spa hotel because that is what it is advertised as on Hotel.com however this is not a spa hotel by any stretch of the imagination. The sauna stank and steam room stank.

Helpful and friendly staff. Our room was huge, my double bed was slightly uncomfortable as i could feel the springs. My sons bed creaked every time he moved, which disturbed me but he said he slept well! We didnt have enough time to make use of the leisure facilities, id stay again so maybe next time.

The room was comfortable enough, but the bathroom door wouldn’t close without putting my full weight on it, the tv remote was filthy, the information book was very sticky, and the heating was boiling even with the thermometer on ice mode

A very late check-in was no problem to the excellent staff at this establishment. Pub on site, ample free parking, leisure centre with pool. I could not fault either staff or facilities. Excellent value.

Comfortable room, getting a little dated but good for the price.