4/10 Sæmilegt
17. janúar 2025
Poor service and dirty rooms
We stayed three nights at this resort, and were quite disappointed. The rooms were very dark, there were fans instead of aircondition, the beds are really hard, the wifi didn’t work in the room, and it was dirty with spider webs all over the ceiling. The mosquito net was also broken. Not what we expected at all! On the second day, the pool was filled with so many chemicals that it was impossible to see through the water and see the tiles on the bottom of the pool.
The service provided was also very poor. When we went dolphin watching, we were told to message the hotel on whatsapp to let them know when to pick us up with their tuk tuk. We sent them a message when we were waiting for the ferry, and they read it immideately. However, it took them an hour to respond. We sent them three texts asking if they could pick us up, that we were on the ferry and once again when we had arrived in the port. When they finally answered, all they said was «yes tha boat going now». We told them that the boat had arrived 30 minutes ago, and that we had started walking because they never answered. They never picked us up, and it took us about one hour to walk back to the resort. We never even got an explanation or an apology.
Only one of the staff members were smiling, while the rest looked careless, tired and cranky.
The resort is way too pricey considering what you get for your money.
Camilla
Camilla, 3 nætur/nátta fjölskylduferð
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