PARKROYAL COLLECTION Pickering, Singapore (SG Clean)

Staycation, booked for 3 rooms, one room was given at 3pm, 2nd room was given to us at 5pm and the 3rd room after 8pm.

Check in was really terrible.I arrived at 1.30pm to check in for my elderly. Waiting time is terrible. I have two rooms. they gave me one room @ about 5pm and another at 8+ 9pm.I booked two room with bathtub , the first is correct. the second room was so small and no bathtub which was not what i paid for. Cleaner didn't came to clean as well. Ask for fresh towel unable to provide because they ran out of fresh towel. No top up of coffee and tea as well. i have to remind them twice then they came to clean the room. Before that when cleaner was one room ahead of ours told us they will come at 3pm - 4pm for cleaning so we went out to avoid trouble so the cleaner have no trouble cleaning the room. We came back around 5 , cleaner not only did not came to clean i have to remind them in person twice and have to call the counter once.Overall a birthday staycation was really upsetting

It was overall a pleasant stay. Room was clean & breakfast seating was well organised given the COVID19 situation. The check progress was very slow. We checked in at 1.30pm and was told that there would be a return call to inform us when the card key is ready for collection. We did not receive any call and at 4.30pm we had to speak to the reception personnel (several times) before we could receive our card key. While it is understandable that the hotel is likely to run at full occupancy during weekends & school holidays, I think it is important to improve on the check-in process.

The suite was just awesome, welcoming team and an overall great experience. Stick to your timeslot for pool / gymnasium and breakfast. The breakfast menu was limited, as you’d not get a chance to enjoy the buffet rather it’s a set menu. It would have been great to see a varied menu on different days.

Beautiful hotel, very nice room and super comfy bed. Only issue with room was that lighting in bathroom was too dim. Great location. Buffet breakfast was disappointing , very limited menu. In fact , if not for the breakfast, I would have given this hotel full marks.

The room and service were impeccable. And in spite of all the restrictions imposed due to COVID-19, everything went smoothly and pleasantly. There was an incident within 5minutes of my 3yo daughter and I entering the pool, involving a doubly-chipped tile on the first step into the pool. My daughter got injured. But the staff were wonderful and expedient in administering first-aid and blocking off the area and in service recovery as well. Overall, impeccable service and a wonderful stay!

Great place to stay with family. Nice hotel view and many facilities nearby. Ambience was great and clean overall. The staff was friendly and helpful. Good recommendation.

Stepped in I wondered why I couldn’t find the check in desk. Actually it is at small corner, maybe other staff was off for dinner at 7pm, there was only 1 female staff helping me to checkin. She asked when I booked room, as no record was found. She requested my to email hotel confirmation from Hotel.com. Check in completed in quite a long time. Even I requested a room having a wide view through window but eventually my room open to a commercial office bldg in where people working 24 hours. So, I only closed the electrical operated curtain always. Front desk needed $300 guarantee deposit drawn from my credit card., and said the fund will not actually drawn unless I consumed sth in hotel, however the amount already recorded on my credit card bill, so I want to know the refund time table from hotel. I went to lime cafe for bf the next morning 9pm, receptionist noticed me my booking not include bf. I confirmed that I paid on booking, then she added if I took bf in hotel last day. 🤔 I only checkin 7pm the day before. Food is very common and perhaps allow me to say food court standard. I order tea but never come. Coffee only that is not my like drink. I also needed to request orange juice after staff put my order on table while I found customers all had orange juice before food arrived. The most disappointment was that my key card didn’t work when I back room after bf by 10:30am but check out is 12pm. I was confined in corridor waiting for new key when needed critical bowel pain.

We had a room with club benefits, however the food was ok only. Compared to some other hotels, i would say the food was mediocre at best, not worth paying for the club benefits. The room itself was good, clean and spacious. However pool was too cold for swim so it was quite disappointing. Not just me, but i also overheard other guests commenting the same. Will be better if the hotel can improve on this aspect, esp. when the pool is one of the highlights of the hotel.

I was not told about the room upgrade that I was eligible for with my card and when asked the Concierge staff said there is no such promotion. Once checked out, I was told there is a room upgrade under my card. The room itself was terrible. The door was not convenient and very heavy to open. Overall not a pleasant experience.