4/10 Sæmilegt
5. ágúst 2025
No hotel staff overnight, no working key, no AC
We arrived late at night due to flight delays. The person on site was not a hotel employee, but a security guard from an outside company. The hotel leaves a list of reservations and room numbers with the security guard so they don’t have to employ someone overnight. The security guard wasn’t given anything for my reservation, and he didn’t know what to do. He finally got someone from the hotel on the phone who told him what room to give us and where to find the key. We went to the room and the key didn’t work. The guard didn’t know how to fix, so he had to let us in the room personally and we never received a working key. The AC didn’t work in the room, and it was too hot to sleep in. I asked the guard for a different room, and he didn’t know which rooms were unoccupied, if any. He eventually got a hotel employee to answer the phone and assigned us a different room without a key, but at least the AC worked. I absolutely do not recommend.
joanna
joanna, 1 nætur/nátta ferð
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