The resort itself was quite nice, the staff friendly, but there were a few issues including the spa and indoor pool not working until the day before we left. The beach was really grey and not suitable for swimming. But there were two other major problems - the team building group who came for one night which had karaoke playing through the whole resort til 11pm. It was so loud that we had to the turn off the TV because we couldn't hear it. The following morning at 6.05am, we were awoken with extremely loud music and "Hello, hello, hello" blaring out from the microphone as the team building recommenced. When family members complained, we were met with 'it's team building', followed up by a small plate of fruit.
The ultimate problem was though, the 24 hour construction going on around the resort as the town was building new roads and resorts ready for the major tourism event the following week. The noise was non stop, but the shuddering was worse. We had to put tissues behind the pictures on the wall because of the rattling. The trucks beeping at all times of the day and night and the machinery noise was awful.
I know it wasn't Van Chai's fault, but no discounts or offers were made to compensate in any way. There were 22 friends and family members at the resort, and honestly, if there was another resort near by but away from the building works, we would have left. In another year, I am sure the resort will be lovely, but not yet.