The Emblem Hotel

We were expecting so much from this hotel, reviews were fantastic. It was mediocre at best. Check in was delayed, the hotel put our suitcases in another room, the steam room and sauna were not turned on when we went to use it, the cleaners opened the window (on the fifth floor at -2 degrees) and they also did not clean (other than to make the bed). All of this we mentioned to the hotel, and unfortunately they did not even so much as apologise. In future I will be visiting a different hotel.

+: location (adjacent to Old Town; a few minutes away from Charles Bridge; fewer than minutes away from Nase Maso, a butcher shop that also sells hot food cooked to order) cleanliness (excellent housekeeping) airy room front desk purchased train tickets for us for Vienna TV channels include English, French, German, and Russian (maybe also Italian) -: no turndown service (a five-star hotel should absolutely have turndown service) restaurant recommendations were not the best (too generic and touristy) individual-sized grooming products (maybe not the most sustainable) M lounge could benefit from instructions for how to play the available films; the lounge also could benefit from having small snacks (e.g., petits four) though I understand the financial reasons for their absence

The hotel is beautiful and has great accommodations that are centrally located to Old Town Square. We had a king bed on the first floor that allowed us to open the windows. The bathroom floors are heated - nice touch. One critique would be that the bedding was a little sparse, but it was fine once we adjusted. The restaurant is top notch with fabulous steaks and wine selection; we are there Christmas Eve and were blown away. The concierge gave us two great recommendations for restaurants too. Also, the front desk staff was a little confused on check in, which after traveling for over 12 hours was a little off-putting. Great stay and would stay again!

Wonderful hotel. Perfect location. The rooms were very nice, clean and comfortable. Erika, the concierge, was extremely helpful with both suggestions as to sites to see and reservations at several very good restaurants. The fitness center was a bit smaller than we expected based on other reviews we read but was good enough for our purposes. The daily wine happy hour is a good bonus as are the daily emails with event/sites/restaurant suggestions. Highly recommend this property.

Erika was great! Went above and beyond to help us. Location of hotel was convenient to everything.

Love the location of the Emblem in Prague. It’s central location ( a few minutes on foot from a quiet area to the main tourist area) makes it close to the important sights in the Old Town yet without the chaos and the noise of it so you get a good night’s sleep or can even relax without the tourist noise that is normal the area. Service is also wonderful. I love their cocktail hour where guests can sample local Czech wine and just relax in the lounge at the basement.

Service was excellent room was great

Excellent hotel and location!! Very near of everything. Great service. 100% recommended

Great boutique style hotel in the centre of Prague. The location was fantastic and teh staff were superb.

The Emblem is perfectly located in Old Town. The staff was friendly and helpful. The room was clean and modern. On our next visit to Prague, the Emblem will again be our desired choice.