The location is great, within walking distance of pub street and the old market shopping area. Service was fine, though there seemed to be a shortage of towels - they were always delivered in the early evening. The only major problem was the lack of hot water, which would have made a difference during the recent cold spell. There was also a problem with the reservation. We reserved two rooms with three beds and a pool view terrace. Evidently there is only one such room, and it was occupied. This had happened before, according to a review, so naturally we complained. Management eventually compensated us to our satisfaction. We understand that this occurred because their "reservations manager had just left" and that this problem will be dealt with immediately. Otherwise, we enjoyed a hearty breakfast with plenty of choices, as well as a very exotic atmosphere. While hotel rooms tend to be more expensive in Siem Reap than in places like Bangkok or Bagan, we found the rooms are large and that the hotel offers good value.