6/10
It was a family trip to D.C. When I arrived for check-in, they wouldn't accept my deployed husbands card, that was used to PRE-PAY for our room. He was initially supposed to join us, but ended up deploying. I video called my husband, they would Not accept his verbal ok. It's ridiculous that they wouldn't just use the card that was used to pay for the room, that I had in my hand. I have used the same card for traveling for years. Very poor customer service as well.
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