Hotel Boutique Tremo

The hotel has the remnants of a once vibrant and reputable hotel. Staff was friendly and courteous. Our room was on the top floor. Bedding and mattress were comfy. Furniture and furnishings were adequate but a few items were broken. The air in the room was stuffy. The air in the bathroom wreaked of mold... there was black mold all over the bathroom. We slept with the windows open and that helped freshen the air. Breakfast was good.

Initially put in a room with a window directly onto the main breakfast area so had to keep the blind down. Very pokey room. Kindly moved to a different room when we complained. Tried to buy water overnight but told we couldn't put it on our hotel bill as they didn't trust their guests would pay for it which was quite offensive!! So had to pay in cash, but then they had no change at reception. Surely there must be a better system than this for guests?? The next day the breakfast consisted of mouldy oranges, horrible re-sliced bread and fake looking ham. Nothing hot. No cutlery or plates laid out. Inedible breakfast overall, which the receptionist admitted to. We asked for our money back and we were told we had to do it through expedia which is proving very complex.

I booked this on the strength of a glowing Lonely Planet recommendation and certainly from the outside this looks like a gem at a very budget friendly price. However the rooms are small, cell like and spartan and they aren’t designed for rest and relaxation only sleep and shower. At a push that is ok especially if you plan to spend all day out. The problem for us though was the following: toilet stopped flushing and despite notifying the reception at 8am nothing was done all day and when I enquired for the second time was told no one could come until the next morning - which happened to be our checkout day. I insisted on a new room which was granted. This room had shower gels/soaps which the first hadn’t. But the safe was locked. The first room had dodgy AC which wasn’t cooling the very hot room. Seems like attention and housekeeping was a bit slapdash. But I emphasise that the staff were perfectly friendly and cooperative on the whole. I feel that this could be a real gem if there was more attention to maintenance and house keeping and a bit of sprucing up. Location to nearby cafes and bars is great but on balance the discomfort of rooms isn’t compensated by location.

This hotel is convenient to much of Bellavista. The staff is a bit aloof and could provide better attention to guests. Staff needs to look up from computer and communicate with guests. There were no maps and little tour information. There is no bottled water provided. Also, breakfast is a failure. The meal isn't worth waking up for. Tables are covered with dirty dishes and staff isn't friendly. The place has a lot of potential and would get better ratings if they upgraded the breakfast food and acted more attentively.

Well-decorated hotel, clean and modern. Quiet street at a lively part of Santiago. Best of both worlds. Pleasantly surprised by the value it offered. Room not huge but had everything we needed. Breakfast was pleasant in a lovely setting. Stayed in a terrible hostel in Santiago for not much cheaper than what we paid here. Excellent value for money for Santiago.

Overall nice location and accommodations. Description cited cable TV, but we had an antenna with local (snowy) channels only. Not too critical, but at least adjust the room description accordingly.