They had our booking for only 2 days, so we had some issues with the elevator, my 67 yr old husband had to walk 3 flights of stairs to our room. We couldn't program our tv's for the first 2 days, the front desk ladies were helpful especially the "mature" one w/ short hair the 3rd time. We were celebrating my 60th b-day, asked for an upgrade toa window room, but were 30 seconds too late, what does that mean? no-one asked if we wanted our room made up? My husband said eggs were cold.(I enjoyed the breakfast, staff was on point!) the room was nice and big, charming, not very well cleaned, but manageable. Not sure if new mgmt or the change of whatever, Good Luck in getting the kinks worked out!