Mondrian Park Avenue

It was just average service. Room was beautiful and the view from the 20th floor was amazing.

Room was tiny considering it had a balcony. It took over 30mins and 3 phone calls to the front desk. Overall, the room was cute and most importantly CLEAN.

Service non existent.

Just never again.

It is the second time we stay at this hotel and we were thinking we might make it our go to for the future. We are locals to NJ but like to enjoy the city regularly and thought coming back would be a good idea. Unfortunately the service is so subpar that I think it’ll be the last time. The staff there is young, untrained and seemingly unsupervised. The young lady “manager” who was there on Saturday was not only not helpful and rude but went out of her way to make our third night there difficult even though we had upgraded to a better room for our third night. Before leaving this morning I wanted to point out (kindly!) our experience had been disappointing but she wasn’t interested in hearing it, looking at me or even answer. There are many options in this city so I do not see why we would ever come back after being treated with such contempt. (Other customers were also complaining so I think it was an across the board problem) maybe the Mondrian can afford to not keep what could become some repeat customers but we cannot afford to waste our much needed time off on an experience like this. I wish we could have talked to a real manager.