4/10 Sæmilegt
31. ágúst 2025
Great Service, Disappointing Room Experience
Stayed at Sheraton Apia and what an experience! From check-in to check-out, the staff were absolutely amazing — warm, friendly, and always going the extra mile. The kitchen service was also wonderful with so many great food choices. Honestly, the omelettes were the BEST my husband ever had at any hotel. The bar cocktails were another highlight — perfectly balanced, not overly sweet, and every one I tried was delicious.Definitely a must if you’re staying here. Unfortunately, the room let us down. While the view was beautiful, the bed comfortable, and the air con strong, the fridge was noisy and had cockroaches crawling inside. The closet didn’t function properly, it’s squeaky and noisy, the bedside drawer is kinda stuck and when you pull it open the whole table moves. The bathroom was in poor condition (loose toilet seat, stained bathtub which still has markings of previous non slip mat), worn tiles, and unfinished shower work). The shower drain looks like it’s blocked, it still flows but very slow. Our last night was the worst part—a birthday celebration was held on our floor, with loud music, kids running in the hallway screaming, laughing and pressing doorbells on every room including ours. Several guests, including myself, were disturbed.
I don’t understand why celebrations would be allowed on the same floor as paying guests who are there to relax. Amazing staff and great food, but the poor room condition and disruptive noise made this a disappointing stay.
Eleanor
Eleanor, 3 nætur/nátta ferð
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