On Saturday, May 24, 2025, my stay at Condado Ocean Club was a disaster, largely due to front desk agent Dylan S.’s unprofessional and seemingly homophobic behavior. At $400/night, the service was outrageous. My room was filthy at 4 PM despite requesting housekeeping. Dylan was dismissive, rude, and told me to “argue with housekeeping in the hallways” instead of helping. I asked for cleaning at 6 PM to nap before dinner, but he refused, saying my comfort wasn’t their problem. Earlier, I overheard Dylan and a female coworker mocking my husband and me for being gay, which felt like homophobic targeting. The next day, the same coworker denied me a bottle of water, previously provided, adding to the slights. Thankfully, the assistant housekeeping manager was kind and got my room cleaned, though not at 6 PM. Dylan’s behavior was disgraceful; he needs customer service and sensitivity training to stay in hospitality. Condado Ocean Club isn’t worth the cost for such discriminatory, appalling service. Avoid this place, especially if you’re LGBTQ+.