When informed of my experience the staff moved me to a garden room, which whilst detached, still had average cleanliness - sit in the bath and view the dust and broken tiles, lipstick on walls near plug sockets. My original room (30) had broken thermostatic valves on the radiator, so fixed in the hot position, so wi dows open was a must. Cigarette ash and burns noticed on window cill, and the icing on the cake - a 'gift' in the toilet. Breakfast; microwaved scrambled eggs on 1 slice of toast day 1. Day 2 - i heard guests commenting how cold the bacon, sausage and mushrooms were, even the fired egg, so did without. Get the basics right and the rest sorts itself out.