Boutique Suites Heidelberg Alte Zigarrenmanufaktur

The good points were the rooms were very stylish,modern, comfortable and clean, also we had welcome drinks in the room which was nice. Though we did not have the room at the side of the apartment which had the lift, the hotel people were kind enough to send someone to help us with our baggage up the stairs The bad point was that we did not have our room cleaned for 3 days. It was only during check out that we realised that we had to hang the sign which says "room is ready for service" if we wanted the room cleaned. This was not mentioned to us during check in and is very confusing as this was opposite from the norm which was to hang the sign if you do not want the room to be cleaned.

Very nicely furnished and clean. Unfortunately, the air conditioning was broken, so the rooms were very hot. With all the windows open to get air, the vehicle and train traffic was very loud. The walk to the city center was a bit longer than anticipated.

Outstanding service and warmest reception. Super clean with attention to every detail. Special Welcoming treats from Geraldine. An unforgettable experience!