I’m a frequent traveler, and this is the worst experience I’ve ever had at a hotel. First of all, they said it is a non-smoking property, however, the second we walked into our room, there was cigarette smell or moldy smell. In addition, they left us a half used bottle of shampoo. We requested the front desk for a change of room as I am allergic to secondhand smoke and had instant headache, but he said they are unable to and need to wait till the next day when the manager arrives. For the time being, he came and inspected the room, agreed the smell is not normal, and offer me a bottle of frebreeze to spray.
In the morning, I spoke to the manager and she said she would call me after she looks into the rooms. Not only did she not call, they said only thing they could provide was room cleaning. Even then, the room was never cleaned.
I would warn travelers not to stay at this place!!