A beautiful location right on the edge of Fowey Harbour. Great food, comfortable bed, thick towels and dressing gown, clean room and bathroom. However some things let the place down.
We were asked at breakfast each morning if we needed the room serviced or anything topped up - this should happen automatically without guests having to list what they need. The bed should be made, bathroom freshened, and crockery/water should be replaced daily but unfortunately none of this was done. On the morning we asked for things to be topped up, we had a pile of towels and biscuits left outside our door (this was all I could remember we needed when I was put on the spot at breakfast!)
No welcome booklet e.g. to include timings for food service, menu, radiator instructions (the writing at buttons had worn away)
Breakfast served in the beautiful conservatory, however this was made very unpleasant once when the continental breakfast items were loudly cleared away, chairs scraped along ground setting table up, etc. I would have thought guests would be left to enjoy breakfast peacefully before things being cleared away around them.
At dinner when I asked for the bill it did not arrive, only arrived when staff were prompted again - restaurant was quite busy with minimal waiting staff
Check out: we weren’t asked if we enjoyed our stay, just whether they were to charge the card on file - we had already paid months prior. This should have already been known - felt slightly unprofessional.
