Unfortunately, the evening front desk receptionist was extremely rude and argumentative. Our TV did not work which was frustrating as we wanted to relax and watch TV in bed. For a hotel of this caliber and cost, the TV should be in working order. When I asked to discuss with the manager in the morning, the receptionist argued with me stating “we are booked at full capacity and busy,” “you want to talk to a manager over a TV,” and “I have your profile pulled up you paid $236, not $300.” Her tone was rude and unprofessional. At $236 a night, I should have a working TV. Disrespectful staff will ruin the experience and outweighs a nice location or room. Eventually, a repair person came up and was not polite either. There was apparently a cord missing which caused the issue. I declined him going back down to get a cord because at this point, it was not worth any more trouble.