Eight Rooms

In fairness my fault I didn’t understand that there was a separate shared bathroom

This is called a 'Business' Hotel. It has self check-in and self check-out. My room (number 7) was downstairs with no window. I had to share a bathroom and toilet. The room did not have a TV remote control and I was not able to access wifi in the hotel from my laptop The manager (Michael) and his brother were lovely people to talk to but it is not my kind of hotel to stay in whilst on a Business Trip. It is fine for backpackers, students etc

I had difficulty getting in with the key code but once I realised not to press the hash key (which gave me light so I could see the numbers) and use just the star key then it worked. My room was cramped with not even a glass available for water. Shared bathroom was for all the upstairs rooms. A No one on site although they may have been there during the day and no information for a tourist.

I arrived at this hotel at 2:30pm to see it locked and no way to enter the building. The entrance is actually thru a cafe. There is a small sign that says Eight rooms hotel outside this cafe. It looked like it was closed for business. On enquiring with neighbouring stores, I was told that they have not seen it open for a while. I therefore called the number and the manager then informs me that he had sent me an email with the check in process. The email was sent but while I was on the move. Failure no. 1 was was that they had not sent me the check in process in advance. So after waiting for over an hour, I managed to get into the hotel using the key code given to me. I opened the room that was allocated to me using another key code only to find that this room was not cleaned after the previous guest check out. Thats why the poor ratings. On the positive side, Leo the manager apologised for this mishap and issued me a refund and also offered another room for free. He took full responsibility for this incident. Unfortunately, by the time I received the message from him, I had booked another property as one would. Having seen the room, it looks spacious and the location is very convenient too. I like to think that this was a once off and mistakes happen. Despite the incident, I like to thank Leo for owning up and doing what was necessary.