6/10 Gott
30. nóvember 2024
Service lacking
We booked a Delux 2 Queen room with riverwalk view. We were put in a room with two double beds and no view. I asked the front desk for assistance. I waited a long time and the call was dropped. I called back and found someone to help us out. We were moved to an accessible room with 2 queens on a lower level. I was advised they had a glitch in their system and inventory was off. There was follow up on the next day, but I don’t feel like much effort was made to fix the issue. Instead of trying to improve the situation, it felt like we were downgraded. This property is rated 9.2 out of 10, so I went in with high expectations. Our beds were made with the mattress not fully covered. I’m not sure what that was about but the second day it was resolved. Overall- The beds were comfortable but the room was too small for four people and the service was in no way deserving of a Wonderful rating. There are so many hotels in the area, not sure I would recommend this property if you’re looking for a top property.
Paul
Paul, 2 nætur/nátta fjölskylduferð
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