We've stayed here many times as a family (Disney trips), mainly because of its proximity to Disney Springs (the pedestrian bridge is great). It's close to the parks (you get "early entry" since it's a Disney hotel) and you can walk to DS for shopping and dining. The pools are great, though it was too cold during this trip to use them.
We requested a room on a "renovated" floor since we've stayed in their older rooms which are pretty rough. We had to upgrade ($50-ish dollars) because none of the renovated rooms were ready when we checked in at 3pm. Stayed on the 9th floor. Bummer, but no biggie.
The room was adequate - not spotless, but not filthy. There was already significant wear and tear (dirty tile, holes in walls) which stinks since we paid extra for a newer room.
The biggest change from our last stay (September) was that you have to wait in line for a coffee cup. They used to have cups available on the counter in the cafe (in-room coffee is gross). There were about 25 people already waiting, so we left to make our early entry at the parks on time. Another disappointment
It'd be great, especially since we're paying so much for "resort fees" if these amenities were more easily and quickly available. In the future we'll probably stay at Drury which is about the same cost and you get a free breakfast BUFFET, drinks, snacks, etc. It's worth the short drive and parking in the Disney Springs lots for newer rooms and better amenities - especially when traveling as a family.