Hotel refused to check us in, and wanted to move us to their flat in a different location, and which cost half the price. They refused to refund the difference. They also refused to call us a taxi when we declined to the change, and asked for a refund. Classic "Bait and switch" tactic. No apology, very unprofessional staff sniggering and laughing when we were stressed trying to find out about the change. Photo shoot occurring in the reception. Various lies given re why they wanted to move us, including booking wasn't with them (despite being booked and paid for several weeks in advance, and hotel email confirming the floor we would stay in ), then no electricity etc etc ... Refused to prove this to us, and they just sniggered when we pointed out the marketing shoot that was going on!