4/10 Sæmilegt
31. desember 2024
Disappointing Experience
Front Desk Service: The front desk staff demonstrated poor service during check-out. We were asked to wait for 10 minutes while they checked the room for additional charges, but we ended up waiting over 30 minutes. When we approached the reception to inquire about the status, the staff casually informed us that everything was fine and that we could leave. It turns out they had forgotten about us entirely. This level of service is unacceptable for a hotel of this standard.
Food Quality: The food at the restaurant was subpar and lacked quality or flavor. For the price and reputation, we expected much better.
Swimming Pool Hygiene: The swimming pool area was highly disappointing. It was crowded with guests dressed in ordinary clothes instead of proper swimwear, which is extremely unhygienic and unappealing.
Jessica
Jessica, 3 nætur/nátta fjölskylduferð
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