The hotel was nice. The valet staff and restaurant staff were great. The manager was not polite. They put a $200 hold on a credit card for ancillaries. That’s normal. What’s NOT normal? I stayed one night. We arrived relatively late. Our only charge was for dinner, and the overnight valet. Rather than taking that from the ancillary hold, they charged my card (both were room charges) and STILL kept the ancillary charge hold on the card.
The total for the valet and the meal were less than the original $200 hold. We were checking out. There were no more charges to be had. Yet they claim they had to put another $200 hold on it because we had expended 195… By the way, the restaurant prices were crazy… No wine involved…the valet was nearly $100. I am well aware that New York prices are high. But typically, you would balance out when you left. So if in fact, our answer is slightly higher than 200? We would pay the difference. But no. They charged us a $200 hold that we didn’t get released for days and days and days. He acted like that was standard. However, this is a Hilton. I have stayed in 1 million HILTON‘s. And I have a lot of points. None of them have ever done that. And yes, I have stayed in large cities.
Loved Juan, the valet. He was personable and kind.