First we had to wait in line over 30 minutes to get our keys for room. The room was nothing like the pictures on Hotels.com. It was dirty, no stops in sink or tub, bath faucets were broken, ran out of hot water at 10 am, ceiling fan did not work due to no pull chain. Pulls were missing from drawers, no hangers in closet, safe was frozen and didn’t work. Front desk help was unfriendly and rude.