Honestly I don’t do these surveys but this was just bad. The quality of the rooms were not what the La qenita used to hold them selves to. Upon arriving the hall way smell of nothing but weed. One of our two rooms had a non-functioning air conditioner, when we went to go talk to staff they didn’t want to help us out, that we needed to wait till the next day at 10am for a maintenance man, we asked for another room they refused because they were “fully book”. We started asking for the manager there was no manager in charger and wouldn’t be in till the next day at 9am. We ask to cancel and get refunded for that room, he then start to say they had one more room available and gave us a new room. When we entered new room it smelled like wet carpet but at least the air conditioner works. After a day of staying there we started to notice roaches in the new room.
In room two door locks were broken, remotes missing covers, mildew in the bathroom, stains on the wall ,and the cleaning lady kept bothering us asking we when were gonna leave the room because she needed to clean it, after we had said we didn’t need her to clean it.