I have been staying at the Marriot Copenhagen for 5 days and i am speechless about the service i have been experiencing here.
The check in took for ever, my room was not ready when i arrived (I was one hour early so that one was on me) BUT, the man at the reception did not know what to do then, He kept me at the desk for 20 minutes trying to figure out what to do until he asked me to be back later in the day!
On the second day I had a business meeting in the lobby, the bar was closed so it took over an hour to have coffee to our table (the restaurant was open but it was like the staff was not talking to each other) I was not expecting service to the table I just wanted a cup of coffee!
Then the line for the breakfast has been really long all mornings, we have to book specific time for the breakfast room but then stand in line for 20-30 minutes!
this is just so highly unacceptable for a hotel in the 5* standard!