4/10 Sæmilegt
3. janúar 2025
Disappointing stay
Very disappointing stay. I will start with the good points, unfortunately there aren’t many. Location is good, just a short walk into York. The reception area is modern and clean. Breakfast was ok but cold.
Now to the bad points. If you are considering dinner at this hotel… don’t! it was appalling, food cold, tasteless and inedible after waiting over an hour to eat. There is no restaurant and you are expected to eat in the lobby in completely inappropriate seating in the cold. Service was poor had to ask twice for drinks. Check in was mediocre although the staff are polite, they don’t seem experienced or able to offer anything other than handing over room keys. Rooms are tiny if you have booked the family room. Which is double bed plus sofa bed. However, when sofa bed pulled out there was no room to walk around any of the beds, instead having to get in from the end and not side on. Room was not clean, dirty loo and waste left under bed. No bath towels left in room only hand towels.
Poor experience overall.
Claire
Claire, 1 nætur/nátta fjölskylduferð
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