4/10 Sæmilegt
8. janúar 2025
Great pool, but rude desk workers and bed bugs.
We loved the pool at this hotel.
Our room had bed bugs. I brought one of the bugs to the front desk our first morning there. At first she was disgusted and offered us a refund on all resort fees and a new upgraded room for the rest of our stay. When I came back later to find out about our new room she said it was actually lice and we brought it. (NOT LICE, we were so grossed out we went and got checked out, NOT from us!) I have never had worse customer service than this lady, who was there everyday during our stay. She continued to tell us we wouldn’t be refunded and she didn’t know that she could move us. (This hotel was literally empty, NO WAY there wasn’t room to move us.) After calling a manager (who we found out later was in a different state) we got a new room, but not the upgrade we were promised. We also had to fight for our refund when someone besides her was working.
Also, we had no toilet paper or hand soap so asked for some, and she told us we had to wait until the next day. I pressed the issue because we had none, and she finally gave us a roll but said we had to wait for soap. Housekeeping came the next day and never filled our soap. Asked again and she was so rude about it. They finally gave us shower gel to use as soap. This woman should NOT be working in customer service, and this hotel should not employ someone like her.
Staðfestur gestur
4 nætur/nátta fjölskylduferð
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