The service was excellent by everyone except the concierge assigned to us. When we got there I wanted to make a reservation for a restaurant and I was told I had to reach out to my concierge, I did, and scheduled in advanced; she confirmed, and then the next day I got a whole different schedule for our reservation. When I went to check on that, I was told that "I was not the only guest in the hotel" which was super rude. Also, the girl wanted me to show proof that I had received a confirmation, which I showed her. I felt disrespected when I had to show proof and how she used a tone with me. All we wanted was to enjoy a nice meal at the restaurant. Other than that, it was a good stay, everyone else was super nice, If I go back I don't need to deal with third parties to make a reservation for dinner.