I have to reserve double because they cancelled my first reservation telling me I arrived after checkin hour, I arrived around 2am because a flight delay and long rows in airport customs, I have to sleep in a bench with my wife and kid because at that hour there wasn´t anybody that can help, finally when I can talk to someone a lady called Eliza told me they have cancelled my 9 day reservation because I arrived past checkin hour, that I have to pay again with no reimbursement, I have to paid again to have a place to stay during my visit to NY, beware of this property, they said the system automatically cancelled the reservation when there wasn´t any electronic registration available at front desk, their "system" is a bunch of envelopes with the names of the guests and physical keys in them. Air condition machines are poor installed so they have gaps with the wall that permit sound to enter the room so loud noise enter, share bathroom is not always clean, showers have no place to put anything (soap, shampoo, towel) it´s very uncomfortable, I wouldn´t recommend this place. The only positive thing I can say about this place is that is very well located.