2/10 Slæmt
15. desember 2024
Please avoid
Please avoid this accommodation at all costs.
No check in details were sent prior to arrival, I had to call stood on the side of the road for them to email me the details.
I was checked in to an apartment with a broken boiler. They were aware of this prior to my arrival however still allowed me to check in.
An hour after I had checked in, a random man entered my apartment without warning. I found out he was from maintenance however 1. He has no ID 2. this should have been sorted or at least checked prior to my arrival 2. You should not enter someone’s accommodation after they have checked in without warning, which leads me to point 3. Especially a young woman staying on her own (which they knew about as you have to send a copy of your ID prior to check in).
This left me feeling uncomfortable and on edge that anyone could let themselves into the apartment at any time without my knowledge. I did not complete my stay, and instead found alternative accommodation.
I raised this with the company who run this accommodation. They did not care. Would not refund me for this, nor the boiler issue.
The company is claiming they offered an upgrade. They did not, I have evidence to prove. They will not even cooperate with hotels.com, ignoring emails and phone calls.
It is also not in Aldgate. The surrounding area is not very safe. No city views as advertised. Be careful.
Simply, do not book.
Lucy
Lucy, 1 nætur/nátta viðskiptaferð
Sannreynd umsögn gests af Hotels.com
