hotel zen tokyo

Loved everything about this hotel minus the temperature of the capsules. It was a little too warm for me, but the cleanliness, friendliness of the staff, comfort of the beds themselves, and the shower facilities were all top notch. This is a very neat take on the capsule hotel concept that's great for first-timers or those wanting something between a normal capsule and a normal hotel room. Would definitely stay again.

The good: Marketed as a "luxury capsule hotel", rooms are much larger than the typical Japanese capsule and furnished in a clean, bright, minimalist style befitting its name. Has a basement bar serving good food in the afternoons and evenings and a basic but decent breakfast. Very well located, just seconds from Ningyocho station, served by the Hibiya and Asakusa metro lines. The Asakusa line provides a direct connection to both Narita and Haneda airports. The bad: As required by Japanese law, there are only curtains separating rooms from the corridors. My sleep was interrupted at 6 am by a ringing alarm that went on for 15 minutes and at 7 am by a loud cellphone talker. The second time I went to the receptionist for help, but she declined to speak to the guest, saying it was "ok" to talk in the rooms! It's common sense that you shouldn't do this in capsule hotels, and the hotel's own rules also forbid this. And yes I was wearing earplugs. After trying in vain to go back to sleep, I went back to reception at 7:30 am and finally she put in a word with the guest. The inconsiderate guests were not the hotel's fault, but it was inexcusable that the receptionist refused to enforce the hotel's own no-talking rules in the first place.

Honestly, it's overhyped. Perhaps that's why it was available at the last minute during the rugby season. Staff was helpful and the location is great for Haneda. But I probably wouldn't go back. The shower areas for men and women are on the same floor. No queues but the make-up area was small. It's really stuffy if two people are using the hair dryer at the same time. First Cabin is much better.

It was my first time staying at a capsule hotel and I loved the experience! Very good location, really close to Ningyocho Station and easy access to Shibuya. The staff are very welcoming. Really good for solo travelling.

First of all, everything in the hotel is pretty nice. New and clean, peaceful and the facilities are very thoughtful. The location is really great too. The train station is just around the corner. Also, there are lots of restaurant nearby. Japanese fast-food restaurant for don (rice-bowl) and soba (noodle), convenience store, also a 24 hrs seafood restaurant is at the back of it! I really want to try the seafood restaurant but as I am travelling by myself, it would be too heavy for me lol. Only couple minor things that could be improved a bit. For example, there is no place for us to put our own amenities in the bathroom. They might expected we all would use the shampoo and conditions they provided. Of course it is really nice that they have provided all that. But I think they would still need to have a platform for guests to put their own things. Also, I did not expect that the front desk cannot help out to book a taxi for the guest. Normally, as I thought, all hotels could provide this service. Only a call, not asking you to pay us for the drive, I would bear all the charges. I really don't understand why can't they help on this in their policy. Other then the minor things, overall is a great stay :)

Great place and so good beds. The pods are not noiceproof so for light sleeper might not be the best choice, although you can get free earplugs at the front desk. Hotel is near few metro stations so it's easy to get around the city easily.

This place is amazing. It was my first time staying in a hostel type place. The pod is basically a small room with plenty of privacy. The showers are nice and they provide all of the toiletries you may need and then some. The staff is super friendly. Plenty of restaurants in the area and right across the street from the metro. I will definitely be staying there next time I go to Tokyo.

It’s very rare traditional Japanese style cupcel hotel. They have high ceilings and feeling better. New, clean, but small.

Great location, near Ningyocho Station (Hibiya line). Tons of places to eat and drink nearby. Place is clean and bed is very comfortable. First time staying in a capsule hotel and was pleasantly surprised. Definitely staying here again.

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