Radisson Collection, Strand Hotel, Stockholm

I booked via Hotel.com. I paid a lot of money for a two night stay with many other alternatives available and what seemed like an only slightly discounted price to the normal price. However, the room I was given was an internal room designed to meet the minimum legal size threshold, no natural lighting, next to a service lift, the air con blew straight onto the bed and whereby the bed headboard was against the corridor wall. Noisy, dusty and a very sub standard room and definitely not worth paying that money for. Clearly that room or other rooms like that are reserved for those individuals who book via intermediary platforms rather than through Radisson direct. Very disappointing experience. On the positive side the staff were friendly and accommodating albeit the breakfast service and arrangements were poorly organised. Would not stay again.

Filippa and others at the reception desk were exceptional. They did not just give recommendations but truly cared about us. We will never forget their kindness.

It was the best location for staying and touring the city. Helpful and clean and comfortable.

Bed was very uncomfortable. My friends and I tried to inform the staff many times. It took a lot of afford to get the solution. I strongly feel that staffs were not genuinely care for clients to find a possible solution. To put long story short, at the end the staff put wood board under the mattress to give it more structure. (Yes, with nails un-removed) My room was very very very very small with view inside the building. Another room (separate booking - direct booking - gold member club Radisson) got the worst room in the hotel and was asked to pay extra 1,000SEK per night to upgrade to a better room. (They have better room available. But they would only keen to upgrade only if you pay what they ask for. Your gold member doesn’t mean anything) My friend presidential suite was spacious and with a view but still bathroom was very small and bed was very comfortable. There was also a renovation work in the lobby during our stay which is very noisy. I spend more than 100 nights per year in hotels around the world. This is worst stay in the past several years. Will never go back to this hotel. The only good thing is the location of this hotel.

Great hotel - handy equally for the boat tours round the islands and visiting the town of Stockholm.