I booked this stay while visiting my kids in Knoxville. I’ve had prior experiences with this hotel that were great so I decided to return for this trip. Upon checking in for my room I was told it was not yet ready due to pest control, which was fine. I found no issue with this.
While I was sleeping in this room, however, I continually felt as though there was something crawling on me only to wake and find my room infested with roaches. I gathered my things and left immediately. Every time I picked up a personal belonging, more roaches were uncovered.
I attempted to discuss a full refund with the hotel management as I was unable to even stay a full night, but I was told this would not be provided and I would have to speak with a hotels.com representative to resolve this, which per my conversation with customer service was untrue.
I will not be returning to this hotel.