We stayed at Hotel Oro Verde in Guayaquil for four nights. Overall, the hotel was nice, with good facilities that met our expectations. However, the service from the staff needs improvement. We faced an issue when we tried to modify our reservation due to an emergency, but no one at the hotel could assist us, stating that it had to be resolved through the Expedia app. When we contacted Expedia, they informed us that they couldn’t get in touch with the hotel. Unfortunately, neither side resolved the issue or provided a proper response. This experience left us disappointed with the level of support offered.