2/10 Slæmt
13. ágúst 2025
Nice staff. Not a nice hotel
Absolutely don’t recommend. The entire hotel apparently had no towels. We asked housekeeping, they had none. The pool had none. Called the front desk, they said they would send some up but they never came after waiting about an hour. I finally went to the front desk (had two freezing kids because the pool is ice cold being an outdoor pool in August and there were no towels down there) and they said they’d send them up. I told them I’d already been waiting for some to be sent up. They said sorry about that, but I still didn’t get any towels. Water fountains don’t work and they don’t put out the water dispenser on the weekends (that makes no sense?!). The water fountains also don’t work and the gym water was empty. Whole hotel smells like w33d. Hotels.com said we would get two buffet tickets per day and the hotel knew nothing about that. They finally agreed to give me one ticket a day when there were 3 of us. The first morning, the buffet worker was rude, when we walked up to the counter he snarked that the buffet was not complementary… I never insinuated that it was. I handed him the ticket and he was like oh go ahead. Overall staff was nice aside from the one restaurant worker. Seems like it used to be a really nice hotel due to its size and ballrooms etc. but is quite run down now. There was a fight next door to our room Saturday morning that woke me up from around 5-7. Front desk was called but it didn't stop them. Definitely not our best experience and we travel often.
Tiffany
Tiffany, 2 nætur/nátta fjölskylduferð
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