I recently stayed at the Hyatt Regency Mexico City for a business trip with a colleague, expecting the level of service and comfort that a high-end hotel should provide. Unfortunately, after a few days, our stay took a sharp turn for the worse when a Coca-Cola event took over the hotel, lasting several days and making us feel like second-class guests in a place we had paid a premium price for.
The worst part? The hotel never announced this in advance—we only found out on the day the event started, when we suddenly faced multiple inconveniences.
Here are just a few of the many disappointments:
1. Breakfast Was Downgraded – The usual breakfast service was moved to another location, where the variety was significantly reduced—no pancakes, no omelets, and a clear drop in quality.
2. Lobby Turned Into Chaos – The hotel prioritized the event over paying guests, shifting furniture and eliminating seating areas, making it impossible to find a place to sit or conduct meetings.
3. Gym Water Costs Money – At a hotel of this caliber, the fact that you have to pay for water at the gym is ridiculous.
4. Overpriced Stay for Mediocre Treatment – We paid a lot for this stay, expecting the full Hyatt experience, but instead, we got a disrupted, downgraded version of it.
If the hotel is going to sell itself out to a corporate event, they should stop selling rooms to regular guests during that period or at least inform guests beforehand. Instead, we were blindsided without warning.