Efren, in the night shift and Stephanie in the morning were more than kind and always there to help, we had great expectations for this hotel, I travel mostly for business, this was a family trip, we didnt expect to get to a hotel that cleans your room once a week, gets you fresh towels only if you ask for them and do not get beds done...the wrost part was the smells of dogs everywhere, and this hotel was not cheap.