Our check-in was okay on 11/23/24. We had an incident in our room (328), were one of the queen bed steel/metal rail injured my right lower leg. It was sticking out approximately 3-4 inches long from the mattress. I had to fill out my own incident report and told I had to take a picture of the form because the copy machine was locked up in the manager’s office, and she would not be in until Monday, 11/25/24. The carpet was stained. The condition of the overall already disappointed with room, the hotel being under construction, the untidiness, and lastly suffering an hotel neglected injury and being told I had to fill out the incident report, which is usually the company’s/office responsibility to report the incident and complete the form. The desk clerk, Dustin K. was courteous and immediately came to my room to access the bed metal sticking out and agreed it was dangerous and should had not happened. He also took pictures with his cell phone. This was my first time staying here. I would more than likely not recommend this hotel to anyone in its current status. I look forward to the manager or a representative of Hilton, Hampton Inn contacting me for resolution.