First of all, the manager on duty Mr Robert was extremely rude and is not appropriate for a role that deals with customers. Secondly, Is it that Hilton has a policy to NOT TO CLEAN the rooms for three consecutive days when guests are there? This is unbelievable as I stayed at Hilton and HGI hundreds of times before and never experienced this. THIS IS WHAT that Mr ROBERT tells me--which I think is not true.
Moreover, The duty manager Mr Robert initially tried to allot a room that was dysfunctional--for toilet flushing and sink drain and bathroom door. He must be knowing that the room he gave us is dysfunctional, being the duty manager. We had to complain and then he changes the room in an impolite way. I never experienced this kind of arrogant and irresponsible behaviour from any Hilton staff before in various cities and in different countries. Sorry. I will try to avoid Hilton now onwards, as one bad apple is good enough to spoil the reputation, if the hiring is not appropriate.