I was not advised that this hotel was undergoing refurbishment at the time I booked this hotel for my son and his girlfriend. I also received a missed phone call from the hotel at 8pm the night prior to the stay. I rang and was advised that a manager would ring back. They didn’t. I made contact again the next day, after 5 international telephone calls and the first day of the stay, to find out that they had overbooked the hotel rooms and wanted us to move to one of their sister hotels. Apparently overbooking rooms is common practice as people cancel although this has never happened to me with any other hotel. As they had gone on to find another person to move out of the hotel, my son ended up with his correct booking. I was however, very unimpressed with their pre-stay administration and lack of communication the night before. I spent a worried night thinking my son’s trip would be affected the next day.
My son and his girlfriend did stay in the correct room, which was fine, but did report that there was building noise from about 8.30am each day. I would hesitate before booking this hotel again.