8/10 Very Good
Oct 23, 2024
Poor service, uncooperative staff
I was thoroughly disappointed with the service during my recent stay in the Apartment Hotel Cologne. Prior to my arrival, I specifically requested a parking space, which was acknowledged by the hotel. However, upon arriving late in the evening, I was informed by the reception that due to some local events, the hotel parking was fully booked. The staff at reception insisted they were under no obligation to inform me of this in advance and simply suggested I search for street parking or check a nearby sports center.
The issues didn’t stop there. The next morning, the breakfast was served for an hour shorter than the hotel’s stated timing, something we were not informed about. By the time we and some other guests arrived, the staff had already started clearing dishes and had even switched off the coffee machine. Despite having prepaid for breakfast, no explanation was given, nor was any effort made to remedy the situation. Overall the staff both in the kitchen and at reception were rude and uncooperative in this situation.
Cologne is a lovely city and we enjoyed our time there, but the hotel’s service fell far below expectations.
Markiyan
Markiyan, 2-night family trip
Verified Hotels.com guest review