Hilton Vienna

This is the worst experience I ever had. There is a construction happening next to my room which is very noisy (drilling and hammering etc). I checked in the room around noon so I decided to walk around and come back in the afternoon to avoid the noise. After 4 hours of walking, I went back to my room. The construction was still going on. I called the reception to figure out what is going on. I was told the construction starts at 9am and stops at 7pm. Basically during the day, I can not stay in my room because the noise is unbearable. I am very exhausted and don't want to go out again. They offered me to go to the executive lounge so I can stay there for 2 hours to avoid the noise because they can not change the room for me (the construction happens in many floors). I didn't really want to go to the executive lounge for 2 hours but I had no choice. When I tried to get there, the elevator didn't let me due to the floor restriction. I am sure if I call the reception again, they will figure out how to get me there but I just don't feel like to. It has been too much trouble. They did accommodated me with a bottle of water, some snacks and a hand written letter(which I found useless as all I want to is a quiet place to take a nap). If they told me there is a construction when I checked in, I would have booked another hotel. Lucky I only need to stay here for one night and I am very sure I won't come back again.

This place was very old and outdated. Towels had hair on them as well as the ceiling. The pictures and the lobby are very deceiving. Would not recommend until they are done with their “ renovations”.

I was staying for 2 nights, prepaid both, check in was good and the executive lounge was calm. When I returned at the end of my first day touring my roomkey didnt work. When the main desk checked, they told me I had Checked Out after one night. They weren't very considerate when I asked where my passport and suitcase was since I had left it in my room. They went up and checked and when they returned they said my stuff was in the room still and it was a "technical glitch" and "you still have your room." The main desk did not apologize. As a visitor from a foreign country their lack of concern was disheartening and frankly horrifying. Thought the room and amenities were fantastic, my experience leaves me with never recommending this Hilton and dissuading anyone I know who may consider the Hilton in Vienna.

Everything was perfect,Vannessa at reception was very pleasant and helpfull room was comfy and clean.Overall a pleasant stay.

Excellent stuff. Especially vanessa from the hotel reception. Excelent location near the wein mitte station.