4/10 Sæmilegt
26. mars 2022
Not so called Ritz
The view is beautiful by the hotel trail. The hotel is clean. The bed is firm and comfy. We booked the golf view one bedroom. They gave us a single room when we check-in. Went down to the front desk to fix the mistake, and it took us 30 mins to wait for a one bedroom instead. However, it was not a golf view one bedroom when we entered the 2nd room. The room was a courtyard view one bedroom which was not the price we paid for. We did not bother to switch to the golf view room again. We wanted to go for a walk instead of spending time to deal with the front desk to ruin our vacation time and mood. Very regret that we did not ask for the golf view at the 2nd time, because there was a consistent ventilation sound throughout the whole night in room 448. My son can not sleep at all. This is not the 5 star hotel should be from our past experience. Can not believe the mistakes of wrong size and wrong view room assignments with a noisy ventilation system in the 5 star hotel such as Ritz.
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