We were very disappointed with this hotel. From the check in service to the actual hotel room, it was awful. Do not recommend this hotel at all.
When checking in, the front desk clerk said that our room may not work for us. Stated that the last person that was given the room refused to stay there and switched rooms. I asked him why and although he knew, he wouldn’t tell me why, only “Just go look for yourself.” So, we went and looked and while it was run down with dirty carpeting and had multiple stains and a dirty looking shower, we were going to just accept it since he told us that no other rooms were available. We left our luggage, turned the AC on, and left to go to dinner. When we returned, our room was still warm. I called the front desk and explained that this room wouldn’t work because the AC was broken. He told me “I told you to go check it out for yourself.” Continued to put the blame on me, stating “I told you”. Never once apologized or offered any remorse. Somehow, now there were other rooms available so we did switch. Nonetheless, the pool looked awful and the “free breakfast” was literally your choice of a prepackaged muffin, a Nutrigrain bar or some instant oatmeal packets and coffee. That’s it…Very disappointed and I would not recommend anyone staying here. The hotel is rundown, poorly kept and needs a full makeover. We will not return to this location.
