They overbooked the room that paid in advanced for. So instead of a king with couch and view, I got a queen with no view and no couch. They gave me a basic breakfast voucher, one day only, for my downgraded room, Poor lighting in room. Cleaning staff didn't refill toilet paper, coffee and coffee cups, had to go track those down. Washer and dryer, they were down to only one set, the others were broken. The gym was decent.