The Benjamin

Front desk great! Room great- all really nice!

The room and our stay in general was wonderful. We had a very nice time. I was extremely disappointed in the lack of response from the restaurant in regards to my daughters food allergies. I emailed the hotel on 12/10 and received a response that it was forwarded to guest service dept. I never received a response after that. I also asked upon check-in and was told the front desk agent would have restaurant manager contact me in my room. No one ever did. We decided not to patronize your restaurant or room service for lack of concern or communication. We are used to this being part of our life and respect when we cannot safely be accomodated but the lack of any response was beyond disappointing.

Room was very dated, air quality very poor in the room, misty and smelled of mold. Furniture dated and very small bathroom . Even though we were on the 17trh floor, the noise from Lexington Avenue was extremely load and started very early in the morning (Saturday morning)

Our overall stay was excellent. The hotel was located centrally, walking distance to many sites and restaurants. Went to the National restaurant twice for breakfast. First time service was good, second time it was slow and we were ignored the entire breakfast. We had to flag a different waiter to close out our accounts. Other than that exchange we would stay at the Benjamin again and definitely would recommend.

Very comfortable bed and room. Room needed a little refreshing, though -- such as trim paint, rug and wall paper. But all very clean and spacious. Lobby is small and dark -- not ideal if you are with other people and need a place to be together.